FREQUENTLY ASKED QUESTIONS

Go to our Find Stores page to locate a M·A·C Cosmetics store near you.

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

For a Makeup Artist position in a M·A·C store, please visit CAREERS.ALSHAYA.COM.

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs. Go to Find Stores.

M·A·C Cosmetics offers makeup consultations at select M·A·C locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you or CONTACT US and we can advise you where to book, based on your location and appointment preferences.

Access your order status and history by signing in to YOUR ACCOUNT. You can also reach us by phone 800 MAC AE / 800 622 23 or by email contact-me@maccosmetics.com.

If you wish to return or exchange a faulty or incorrectly supplied product(s) purchased through maccosmetics.ae, please see our RETURNS POLICY for step-by-step directions.

Contact us within one hour of placing your order via our toll-free number, 800 MAC AE / 800 622 23, and we will do our best to accommodate your request.

IMPORTANT: Our customer service team operate between 11am – 11pm.

Yes! If your online order is not as expected, you can return the incorrect item(s). Just call us at 800 MAC AE / 800 622 23 and we would be happy to assist you.

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 800 MAC AE / 800 622 23 for assistance.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. EMAIL AN ARTIST who will be happy to help find you a new favorite.

EMAIL AN ARTIST who will be happy to help find you an alternative to suit you or set you up with a notification when this product comes back into stock.

Visit our GOODBYES section to see what is still available.

Please see our PRIVACY POLICY for more information regarding how we collect, use and secure your personal information. If you have any questions on this, please do not hesitate to CONTACT US.

Go to our BESTSELLERS, to browse our Online Exclusives.

Always want the latest products and styles? Visit our COLLECTIONS and go wild!

Having technical issues on the site? Trouble logging in? Account issues? Contact us 800 MAC AE / 800 622 23 and we will try our best to help you gain access. Alternatively fill out our Customer Service Form HERE and we will get back to you within 24 hours of submitting your query.

Go to our email submission form, call us toll free at 800 MAC AE / 800 622 23.

Our customer service operatives are eagerly awaiting your calls from 11am – 11pm (GST), 7 days a week: 800 MAC AE / 800 622 23.

If you have a question outside of these hours, kindly email us at contact-me@maccosmetics.com and we will promptly respond to you within 24 hours.